In SharpEssay we are sure about the quality of services provided. For this reason it must not be a surprise that our refund policy is simple and straightforward. Client of SharpEssay can receive refund in following cases:

 Late delivery

  1. Clients are entitled to 100% unconditional refund in case the work is not delivered according the deadline (we may request 3 hours’ long “technical delay” time);
  2. Above mentioned rule is not applicable in case the problem arise because of the
    • Failure on the part of Client’s mail services or Internet provider;
    • Providing us with incomplete or incorrect contact information;

Plagiarism

  1. In case there is sufficient evidence of plagiarizing more than 10% of the work client is entitled to 100% refund;
  2. In case the amount of plagiarism detected is lower client is recommended to contact our Support team to expedite the issue;

Order cancellation

Order can be cancelled and 100% refund will be provided in following cases:

  1. The order is less than 24 hours in progress;
  2. The order was not yet taken by a writer;

Please note than point 1 is not applicable to orders with initial completion time set 48 hours or less.